PRIVACY POLICY

1. Introduction

This Privacy Policy explains how City & Urban Shoreditch Ltd (“we”, “us”, “our”) collects, uses and protects your personal data. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website (https://cuishoreditch.com) or engaging with our services, you agree to the terms set out in this policy.

2. Scope

This policy applies to all personal data processed by us in the course of providing residential sales, lettings, commercial property services, property management, and all related business activities.

3. GDPR Data Protection Principles

We adhere to the following principles when processing personal data: lawfulness, fairness and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality; accountability.

4. What Is Personal Data & Special Category Data

Personal data refers to information relating to an identifiable individual. Special category data includes sensitive categories such as ethnicity, health or biometric data. We only process such data where legally permitted.

5. How We Use Your Personal Data

We use personal data for property transactions, enquiries, legal compliance, fraud prevention, client management, marketing (where permitted), and service optimisation.

6. Lawful Basis for Processing

Processing is based on contract, legal obligations, legitimate interests or consent.

7. Types of Data We Collect

Includes contact details, identification documents, financial information, property and transactional data, website usage, communication records, and data from third-party sources.

8. How We Collect Your Data

Collected directly from you, via website forms, automatically via cookies, from property portals, professional advisers, and compliance agencies.

9. Cookies & Website Data

Our website uses cookies and similar technologies. Details follow below in the Cookies Policy.

10. Sharing & Disclosing Your Personal Data

We may share your data with solicitors, surveyors, brokers, portals, CRM providers, AML bodies, HMRC, regulators or potential acquirers. We do not sell your data for marketing.

11. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards.

12. Data Retention

Data is retained only as long as necessary and then securely destroyed or anonymised.

13. Data Security

We implement technical and organisational measures to protect personal data.

14. Automated Decision-Making

We do not use automated decision-making that produces legal or significant effects.

15. Children's Data

We do not knowingly collect data from individuals under 16.

16. Your Rights

You have rights under UK GDPR including access, correction, erasure, restriction, objection, portability, and complaint to the ICO.

17. Third-Party Websites

We are not responsible for external site policies.

18. Changes to This Policy

Updates will be posted on this page.

19. Our Details

City & Urban Shoreditch Ltd
25 Phipp Street, London, EC2A 4NP
Email: shoreditch@cityandurban.com
Telephone: 0207 729 3344
ICO Registration: Z2626941